Letterbook

Key support metrics
at a glance

Track resolution time, automation rate, and customer satisfaction in real time.

Analytics

Avg first response time

22 min

Aug 3Aug 6Aug 9Aug 12Aug 15Aug 18Aug 21Aug 24Aug 300m6m12m18m24m

Avg resolution speed

3.4 hrs

Aug 3Aug 6Aug 9Aug 12Aug 15Aug 18Aug 21Aug 24Aug 300h0.95h1.9h2.85h3.8h

Tickets resolved

326

Aug 3Aug 6Aug 9Aug 12Aug 15Aug 18Aug 21Aug 24Aug 30010203040

Tickets opened

355

Aug 3Aug 6Aug 9Aug 12Aug 15Aug 18Aug 21Aug 24Aug 30010203040

The numbers you care about most

Tickets created

588

Jul 4Jul 9Jul 14Jul 19Jul 24Jul 29Aug 3Aug 8Aug 13Aug 18Aug 28015304560

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